“Deliver the perfect order with a complete omnichannel order fulfillment solution built for sustainability”
Smart Order Fulfillment with IBM Sterling® Order Management.
Speed up your digital transformation by simplifying technology integrations. Implement complex omnichannel order fulfillment processes, including real-time inventory and warehouse management, curbside pickup, ship from store, and buy online, pickup in store (BOPIS). The IBM Sterling Order Management platform not only offers an intuitive interface with accessible functionality and notifications, but also extends its capabilities through key add-ons:
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IBM Sterling® Call Center
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IBM Sterling® Store Engagement
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IBM Sterling® Order Management Supply Chain Resiliency
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Each add-on is designed to seamlessly integrate with the core IBM Sterling Order Management system, optimizing your e-commerce management and fulfillment centers operations. With IBM Sterling Order Management, you can merge all your sales channels onto one fulfillment platform that helps you accurately track inventory levels, coordinate third-party logistics and organize customer orders, shipping options and returns management, all while reducing shipping costs. The platform’s cloud-based tools and apps make your e-commerce platform and warehouse management system smarter, transforming your large or small business into its own fulfillment company.
Benefits IBM Sterling Order Management System
Enhance the customer experience
Keep customer promises with seamless order fulfillment management and execution across every channel.
Use omnichannel capabilities
Empower customers to engage however and whenever they want with multichannel e-commerce orders.
Harness advanced intelligence
Draw on AI-powered insights to scale e-commerce business, fulfillment operations and maximize profitability.
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Maximize inventory productivity
Meet peak-period demand and avoid overpromising, losing sales, improper routing or incurring unexpected charges.
Improve operational margin
Automate processes and workflows, increase stock levels and inventory turns and minimize shipping expenses with ship-to-store options.
